IT Service Desk – Technology Support

About the IT Service Desk

The IT Service Desk serves as Providence College’s single point of contact for technology support, providing customer-focused services to students, faculty, and staff. We support the technologies that enable teaching, learning, research, and administrative operations by providing technical assistance, account and access support, classroom and educational technology services, network connectivity, software support, device management, and audio-visual solutions. Through the IT Service Desk, we connect users to the appropriate groups within IT to find answers to their technology inquiries. Whether it be in person, over the phone, or through email, we strive to create a seamless technology experience for the College community.

Service Offerings

• User advocacy and technology planning support
• User account support, password resets, and MFA assistance
• Wi-Fi, network, and connectivity support
• College-provisioned software support and troubleshooting
• Technical support for college-owned devices and technology services
• Classroom and instructional technology support
• Audio-visual equipment and event technology services
• Learning Management System (LMS) support
• Computer deployment, imaging, and lifecycle management
• Software licensing and technology consulting

IT System Status and Maintenance Alerts

How do I get help when the Service Desk is closed?

Service Desk Hours