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Helpdesk

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The Providence College IT Helpdesk is your one-stop shop for all your technology needs. We can help with a variety of issues.

Please see our various pages for more information.

COVID-19 Hours

Remote/Virtual Support: Monday through Friday – 8:30 am to 4:30 pm

Live Phone and In-Office Support: Monday through Friday – 10:00 am to 2:00 pm

  • In-person support available by appointment only, to be scheduled by our technicians. Note: Every effort will be made to schedule appointments within two business hours of initial contact. Except in extreme cases, all appointments will be made between 10:00 am and 2:00 pm.
  • Our voicemail is being monitored Monday through Friday 8:30 am to 4:30 pm. If you must contact us by phone outside of our live phone support hours, please leave a voice message and a technician will return your call as soon as we are able.

How to Request Support

ServiceNow Self Service: http://providence.service-now.com
Login with your Net ID and password
More information on ServiceNow

Email: helpdesk@providence.edu

Phone: 401-865-HELP (4357)